Personalised service blending digital and human support

Imagine you could handle your entire relocation from one European country to another by yourself using online tools and apps. Jennifer did this. She organised her relocation from Germany to the UK by herself, using an app to book and plan her move, property websites to find potential properties to rent, and review sites to shortlist internet and insurance providers. Everything seemed to run so smoothly.

Then came the tricky part – Jennifer discovered that many of the property ads she was finding online were unreliable, fake, or even click-bait for scams. What a nightmare! Eventually, Jennifer did find an appealing and genuine offer. The lease terms for the property were in ‘legalese’ and confusing, so Jennifer didn’t feel confident enough to sign the lease. This was getting messy… Who could explain the terms of her lease so she does not commit to a restrictive contract? Who could negotiate with her landlord on her behalf?